Returns & Items Lost in the Mail

What is your return policy?

All regularly priced merchandise may be returned for a full refund, or exchanged for available merchandise, within 30 days of purchase if it is in new and unused condition. A copy of the invoice must accompany all returned merchandise.

All sales are final on magazines, journals, and discontinued items.

Returned items must be shipped via traceable means, including UPS, FedEx, and USPS. 31MOM is not responsible for any lost items returned without a tracking number.

When making returns, the customer is responsible for any shipping and handling charges that apply, unless there has been a mistake made on the part of 31MOM. A credit will be issued back to the customer’s Paypal account unless otherwise specified.

We are happy to answer any of your questions regarding returns. Please contact customer service if you need any further assistance.

Please send returns to:

Attn: RETURNS
Bethany Stelzer
79705 Dufur Valley RD.
Dufur, OR 97021
 

What if I never receive my package?
If an order does not reach you, it may have been lost in the mail, or delivered to an incorrect address. In either of these cases, you may be eligible to have a replacement shipped to you. Please contact customer service to make a claim with the following details:

1) Customer’s Full Name
2) Order #
3) Date of Purchase
4) Shipping Address

To be eligible for a replacement shipment, you must make a claim — by notifying our customer service team — within 30 days of the date of purchase.

What are my shipping charges?

Shipping charges are calculated by weight, shipping destination, and speed. You will be able to select the best delivery method suitable to your needs at checkout.